FAQs

How does it work?

Simply upload your photograph and select the criterias of your choice, you will then receive your image by email.
Posters, canvas and other ordered prints will be received at the address mentioned after you approve your design.

How long till I receive my personalized drawing?

You will receive your digital image in 5 - 7 working days.
If you have ordered a printed drawing, you will receive it in 10-15 working days.

We also offer an express delivery option, please click here for more details.

What format will I receive my personalized drawing in?

If you have selected the “Digital” version, you will receive a png file of resolution 3000x4000 aprx, landscape or portrait (depending on your request) by email.

If you have selected the “Poster” version, you will receive a semi-glossy poster shipped to your address.

If you have selected the “Framed print” version, you will receive a Matte Paper Wooden Framed Poster shipped to your address.

What if I am not happy with my personalized drawing?

Our artists strive for 100% customer satisfaction and so we are happy to offer a free round of revisions. Please note that this excludes any major request that would not be
mentioned in the artist's notes (ex: change in background, in pose etc...).

Can I get my pet drawn?

Yes, we also draw your furry friends, they would be counted as one person.

Can I get my baby/child drawn?

Absolutely, they would count as one person.

Can I do whatever I want with my personalized drawing?

Yes, you may use it any way you wish.

What quality should the image uploaded be in?

To make it easier for our artists to satisfy you, please make sure to share colored and non-blurry
images. In need, we will contact you for revised images.

What if I wish to order more than 1 image?

You may place a separate order for each image.

Can I see a preview before I order?

Our artists hand-draw images from scratch and so we would not be able to provide a preview
before you place an order.

What payment options do you provide?

We accept payments through MasterCard, Visa, Amex, Paypal and Apple Pay.

Get in touch

Have questions about your order, or a general enquiry?